Your privacy is something we take seriously at phbuwenas. This page explains exactly what personal information we collect, why we collect it, how we protect it, and what rights you have as a registered member in the Philippines.
When you register and use phbuwenas, we collect certain personal information to keep your account secure, process your transactions in Philippine pesos, and make sure the platform runs smoothly for you. We only collect what is genuinely necessary — nothing more. The categories below explain exactly what types of data are involved and the specific purpose behind each one.
When you sign up, we collect your full name, date of birth, email address, and mobile number. This information is used to verify your identity, confirm that you meet the minimum age requirement of 18 years old, and create your personal account. We do not share your registration details with any outside marketing parties. All registration data is stored securely using industry-standard encryption on servers with access controls in place. You are responsible for keeping your login credentials safe and for informing us promptly if you suspect any unauthorised access to your account.
To process your deposits and withdrawals in PHP, we record transaction amounts, payment method references, timestamps, and account balance changes. We do not store full card numbers or full e-wallet credentials on our platform — only the tokenised references provided by your payment provider. Transaction records are kept for compliance and audit purposes as required by applicable Philippine regulations. If you request a withdrawal, your payment details are verified against the name on your registered account to prevent fraud. Any transaction dispute must be raised within 30 days and our team will investigate using the stored records.
We automatically collect technical data such as your device type, operating system, browser version, IP address, and session timestamps when you access phbuwenas. This helps us detect suspicious login attempts, prevent fraud, and ensure the platform performs well on mobile devices across the Philippines. Usage data such as pages visited and features accessed is collected in aggregated, anonymised form for platform improvement purposes. We do not use this data to build individual behavioural profiles for sale or transfer to third parties. Log files are retained for a limited period and then deleted in accordance with our data retention schedule.
When you contact our support team via email or the on-platform messaging channel, we retain the content of those communications along with your account identifier and the timestamp of the interaction. These records are used solely to resolve your query, provide follow-up assistance, and maintain a history of account-related issues for quality assurance purposes. Support communication data is accessible only to authorised staff members who are bound by confidentiality obligations. We will never use the content of your support messages for marketing purposes without your explicit consent. If your account is closed, support records may be retained for a further period as required by law.
As a member in the Philippines, you have clear rights regarding the personal information we hold about you. We are committed to honouring those rights promptly and transparently. Below is a summary of what you can request at any time by contacting our support team.
You have the right to request a copy of the personal data we hold about your account at any time. Upon receiving a verified request, we will provide you with a summary of the information in a clear and readable format within a reasonable period. This includes your registration details, transaction history, and any identity verification records we have on file. Access requests can be submitted by emailing our support team at [email protected] with your registered account email and a description of the data you wish to access. We may ask for additional verification to confirm the request is coming from the account holder before releasing any data.
If any personal information held in your account is inaccurate or out of date, you have the right to request that we correct it. Some fields such as your registered name may require supporting documentation for correction, in line with our identity verification obligations. Other details such as your contact email or mobile number can be updated directly through your account settings. We will action correction requests as quickly as possible, and we will inform you once the update has been made. If a correction affects any pending transactions or verifications, we will let you know how the change may impact those processes.
You may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected, or if you withdraw consent where consent was the legal basis for processing. Please note that certain data — particularly financial transaction records — may be required to be retained by law for a defined minimum period, and erasure of such records may not be possible until that period has passed. When your account is closed, data not subject to legal retention will be deleted or anonymised in a timely manner. Erasure requests will be acknowledged within five business days and you will be informed of the outcome and any applicable retention exceptions. We will not use your data for any new purpose after you have submitted a valid erasure request.
If you have opted in to receive promotional emails or platform notifications from phbuwenas, you can withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team directly. Opting out of marketing communications will not affect the core service notifications you receive, such as transaction confirmations, security alerts, or account status updates, which are necessary for the proper operation of your account. We will process your opt-out request promptly, and you should stop receiving marketing messages within a few business days of your request being actioned. Your opt-out preference is stored in your account record and applied consistently across all marketing channels we use.
If you have any concerns about how your data is handled, or if you would like to exercise any of your rights described above, our support team is ready to assist. You can also visit our FAQ page for quick answers to common privacy and account questions.
Contact us: [email protected]